Friday, November 15, 2019

Fossil Fuels :: Coal Petroleum Natural Gas

Part One - Introduction   Ã‚  Ã‚  Ã‚  Ã‚   Fossil Fuels are the most important energy sources in our world today. The overwhelming majority of the energy used in the world comes from the burning of three major fossil fuels: coal, petroleum, and natural gas. Fossil fuels are a non-renewable source of energy. They are formed over a very long period of time; the fossil fuels on earth today were formed from plants and animals that lived up to 300 million years ago. These fossil fuels are found in deposits deep beneath the earth. The fuels are burned to release the chemical energy that is stored within this resource. Energy is essential to modern society as we know it. Over 85% of our energy demands are met by the combustion of fossil fuels. Part Two – Formation   Ã‚  Ã‚  Ã‚  Ã‚   Going back to the earlier days of Earth, the plants and animals that lived then eventually died and decomposed. The majority of these life forms were ocean dwelling forms of plankton. When these ancient ocean dwellers died, they accumulated on the bottom of a seabed; this is how a good portion of our fossil fuel reserves began. The actual transformation process of these prehistoric creatures is not known, but scientists do know that the pressure, heat, and a great deal of time go into the making of fossil fuels. Geologists are fairly certain that the beds of organic remains mixed with silt and mud to form layers. Over time, mineral sedimentation formed on top of the organisms, effectively entombing them in rock. As this occurred, pressure and temperature increased, these conditions, and possibly other unknown factors, caused organic material to break down into the simpler form of hydrocarbons, which are chains of carbon and hydrogen ranging from simple configuration to complex compounds. Another affect of extreme pressure is that the oil and gas which are various mixtures of hydrocarbons raise upwards to the surface. Exactly when in the conversion process and the nature of this migration is not known and is subject to conjecture. Oil and gas are found in the ground, not freely drifting up through the earth. This is because the hydrocarbons come across rock formations that they are unable to penetrate. Complex rock structures that effectively trap gas and oil are formed by tectonic plate activity, the same forces that shift continents. The most common formation that accomplishes this is called an anticline, a dome or arched layer of rock that is impermeable by oil and gas.

Tuesday, November 12, 2019

Online Food Catering Essay

When I first began this project, I though that I would do the normal pasta and add the cheapest sauce I could find, but then I thought â€Å"why make something typical, when I could make something that reflects my culture and is cheap†. So I did just that. I went and researched online â€Å"Arab peasant food† and came up with mixed bean soup. Some of the main challenges I faced was keeping the meal under the budget. This was especially difficult because if I add more spice, it will become too expensive, but if I don’t I will have a lot of money left over. In the end I bought some popsicles for desert(which wouldn’t be a good idea in the 30’s because the lower class didn’t have freezers). The last and probably the hardest challenge I faced was getting my family to eat my dinner. During this project I realized how tough it must be to try to think of and execute something that supports your health but is also at such a low cost. When I interviewed my family members they had some vry interesting views that I didn’t expect. My father was happy with the meal and thought it suited the assignment very well though he had some critiques of the flavor of the dish. He also stated that he â€Å"would eat the dish for long periods of time if necessary, but after more than a couple days, I would choose another dish if possible. He also said that if we were to save a couple bucks we would eat less fresh foods and no fruits or veggies. † My brother was a bit less open minded and said that the soup was very bland and â€Å"boring† and that people in the great depression â€Å"couldn’t live with horrible food like this. The healthiness of this meal is fairly good, with the exception of the popsicles. The beans provided exceptional nutritional value with high concentrations of protein and lots of fats and starch in the pasta. If I would have to live like this for a long time, I would probably get sick of it, but if it the only thing available to eat, I could cope. If a present day depression were to occur, my family would probably sell all UNNESSEARY items and downgrade on items we must have. Within this period I would feel as if my government has betrayed me and I was â€Å" left for the wolves†.

Sunday, November 10, 2019

Changes in Children- Birth Essay

Before six months the main reason why a child’s emotion and emotional expression is different is due to the brain not being fully mylinated. As the child ages past the first month, their frontal cortex begins to advance as increasing neurological development is starting and beginning to modify and transform the operations of the in-built emotional expressions (Wilson, 2003, p. 55). Suffering, pain, joy, fear and interest are among the first emotions that an infant express. These primary emotions are important as this is a child’s first way of showing and communicating with adults their needs. It is for the reason of communication we must look at our primary emotions as a human survival mechanism, as these are involuntary and in- built features all children are born with (Wilson, 2003, p. 55). All primary emotions are all expressed in the same manner, which raises the question as to whether emotions are all universal; that emotions are genetic, or that all cultures share mutual background features. There are 2 main theories on emotional development; discrete emotions theory and a structural approach (Wilson, 2003, p. 48). Izard, Tomkins, Ekman are the leaders of discrete emotions theory. These theorists proclaimed that emotion had 3 components; physiological, behavioural and subjective. These emotions where present from birth and could be seen by studying facial expressions of infants. The results and information these theorists where gaining agreed with Darwin that these expressions where the same in all culture and must be an in-built neural feature. As humans age our primary emotions network with cognition and form ‘cognitive affected structures’, this is how secondary emotions are developed discrete emotions theory (Wilson, 2003, p. 49). This theory can be applied to my own family, as recently there was a sudden death of my aunt, as a result we had family members calling from different parts of Australia and the world calling to offer their condolences and support to our family. This reaction to a death of a family member is universal. The structural development approach see’s development as holistic. This approach states that all systems interact with each other and the environment with emphasis on the social environment. The environment play a large factor in the development of children, but theorists cannot deny genetic is also a large contributor. Sroufe a theorist states that all emotions have antecedent. In Sroufe’s theory in the first 6 months of an infant’s life emotional ancestor can also be physiological states and not recognised as emotions, and that secondary emotions build from there (Wilson, 2003, p. 50). By the age of two, a toddler’s brain contains more neurons than an adult and has twice the amount of connections between these cells. It has been linked that that as a toddler’s brain contains more neurons that they need more rest then adults for their brain’s to function fully. During this time more neurons die and more connections are pruned throughout brain in the first three years of life than other stage of life. The leading element of the development of expressions of emotion in the child’s environment is the carer and the care the child receives. Emotional deprivation occurs when children who are not had consistent warm emotional relationships as a young child, this leads to their secondary emotions being weak. Children who have suffered from emotional deprivation are targets for exploitation and paedophiles as they have ‘affection hunger’ (Wilson, 2012 slide, 8) A child in the toddlerhood has additionally reached a point where they have developed a sense of self. The maturation of the frontal lobes and the limbic circuit in the brain is the cause for the development of a toddler achieving a sense of self. As a result of the toddlers sense of self they are able to show empathy and can affectively communicate and label their emotions to their peers and adults. This allows a child to say ‘I am mad or sad’ instead of crying and having a tantrum, although toddlers still react in this manner they can communicate there emotions more effectively (â€Å"Emotional development†, 2006,. ara 7). From two to six years of age is early childhood. It is at this stage in a child’s life they have developed motor skills that enable them to become more self-sufficient and self-controlled. Children are creating friendships and being more engrossed in playtime such as; painting pictures which creates symbolic expression. There is an incr easing need for the carer to engage with the toddler by conversing and meeting the child’s social, cognitive and emotional needs, their perspectives, and interests. The child’s ability to tell stories is a way of understanding their perspectives (â€Å"Hearing young children’s voices,† nd, p. 19). Through a greater understanding of the world around them a child develop and understanding that the world didn’t revolve around them and that nothing was as simple as they one thought it was. During the age of 2-6 most children attend preschool, which gives young children a great understand about display rules. By attending preschool it gives young children an understanding about how to express their emotions in an appropriate way in all contexts of life ranging from family, school and society. Toddlers may learn how to appropriately express their emotions but influences from their family still have a great impact on their expression. The preschool is a system, with rules, boundaries, and expectations. It is important for children to know where they stand and by placing them in a system such as preschool whilst they are developing their emotional expression allows them to shine. For children in good environments the control of emotional expression accelerates from 3 to 5 years (Wilson, 2003, p132). From the age of six to eight children become aware of the difference between expressing emotion and feeling it. This affectively allows the child to manage their emotional expression by reflecting on their emotions; this is an emotional coping skill children learn in order to avoid negative attention or experiences such as bullying. Although, school age children are becoming more exposed to the wider world new challenges are arising such as, fears of failing or poor academic result in school as many children are put under presser from parents to achieve high grades (Berk, 2009, p. 410). When the child reaches ten years of age their expression of emotions is likely to have significantly enhanced. At this age most children have developed a set of techniques for controlling their expressions of emotion. General strategies are problem centred coping, they are able to identify the challenge, asses and solve issues that may arise. If problem solving is not successful the child may adopt emotion-centred coping that is private and internal (Berk, 2009, p. 410). An external influence has also been heightened during this period such communicating with their peers on how to deal with the situation. Children at this age are able to justify circumstances and actions or â€Å"reconstruct scenarios to make them seem less upsetting emotionally† (â€Å"Emotional development†, 2006,. para. 11). By age eleven, the child has began to integrate inner standards of excellence and good behaviour with self-conscious emotions; their internal strategies are starting to be utilised for self-regulating, and a shift from problem centred and emotion centred coping has taken place and there social etiquette of expressing emotions has improved (Berk, 2009, p. 416). In adolescents emotions are still forming. Most children reach adolescence rom eleven to twenty years. During this time an adolescent is trying to create distance from their family and form their independence. Peer pressure may appear to be irresistible regardless of the adolescence’s inner feelings, as it full fills their need for acceptance and desire to ‘fit it’. Emotional expression and even the adole scence’s inner feelings may alter on the way they react to certain stimuli or events, when in the context of groups, this can be seen in how a adolescent reacts on a school excursion to how they react out with their peers on the weekend at a movie theatre. Wilson, 2003, p. 176-77). Young adolescences’ endure peer group contexts where their expression of emotion is displayed in the environment of peer norms. Each child is an individual as they have been brought up in different backgrounds. In turn their fundamental feelings have been restricted although they have acquired the display associated with emotion. In example some adolescences may display in anger in what they have seen of anger, with the increase in aggression used television shows and in movies adds to the range of anger an adolescent cane use (Wilson, 2003, pp176-77). In certain circumstances some adolescences exhibition emotions that they may not feel or more emotions than felt, this is present in children of younger age groups but, is more dominant in adolescences. Adolescence is known as a period of storm and stress. Social, cognitive and environmental factors are a large contribution of how the adolescences expression of emotion will inevitably mature. During adolescence the social problems become more complex and they chose to talk to their peers to offer help to overcome this situation (â€Å"Emotional development†, 2006,. para. 12). Children who have been deprived have complex expressions of emotions, and on top of the struggle with complicated emotions that arise during adolescents put’s these children at greater strain. Adolescents according to Piaget are self- focusing. Piaget believed that during adolescence a new form of egocentrism formed as adolescents could not separate the difference between their thoughts and others thoughts. There were 2 main ways this could be explained, through self-audience and personal fable. Self -audience is when an adolescent believes they are the emphasis of everyone’s attention. It is through self-audience that adolescents may feel extremely self-conscious and aware of themselves. Self fable is when an adolescent feels that people are always giving them attention and watching them, this is similar to what a toddler may think but by this stage an adolescent should know that they can not always be the centre of attention. When an adolescent is not receiving they believe is due it leads to them being upset and moody. (Berk, 2009, p. 252) As human beings everyone develops their emotion expression at various time of their life. As we age and mature so do our emotions and expressions, how an infant reacts to a range of emotions compared to a 20 year old will be absolutely different, this may be due to the culture they have been brought up in or they have learned display rules. As seen throughout this essay emotional development does not occur in isolation but in some rare circumstances it does, there are many cognitive, neurological and behavioural influences interact with emotional, social and cultural influences. References Berk, L. (2009). Child development (8th ed. Person International Edition Colman,A. (2009), Oxford Dictionary of Psychology. Oxford: Oxford University Press Emotional development . (2006). Retrieved from http://www. education. com/reference/article/emotional-development/ Hearing young children’s voices, (n. d). Retrieved from http://www. children. act. gov. au/documents/PDF/under5report. pdf Wilson, L. (2003), The Emotional Life of Children. National Library of Australia: Charles Sturt University. Wilson, L. (2012). Lecture3: dependence needs of children [PowerPoint slides]. Retrieved from in class on the 17/07/2012

Friday, November 8, 2019

Art of the Civil Rights Movement

Art of the Civil Rights Movement The Civil Rights Era of the 1950s and 1960s was a time in Americas history of ferment, change, and sacrifice as many people fought, and died, for racial equality. As the nation celebrates and honors the birthday of Dr. Martin Luther King, Jr. (Jan. 15, 1929) on the third Monday of January each year, it is a good time to recognize the artists of different races and ethnicities who responded to what was happening during the years of the 50s and 60s with work that still powerfully expresses the turmoil and injustice of that period. These artists created works of beauty and meaning in their chosen medium and genre that continue to speak compellingly to us today as  the struggle for racial equality continues. Witness: Art and Civil Rights in the  Sixties at the Brooklyn Museum of Art In 2014, 50 years after the establishment of the Civil Rights Act of 1964, which prohibits discrimination on the basis of race, color, religion, sex, or national origin, the Brooklyn Museum of Art hosted an exhibit  called Witness: Art and Civil Rights in the Sixties.  The political  artworks in the exhibit helped promote the Civil Rights Movement. The exhibit included work by 66 artists, some well-known, such as Faith Ringgold, Norman Rockwell, Sam Gilliam, Philip Guston, and others, and included painting, graphics, drawing, assemblage, photography, and sculpture, along with written reflections by the artists. The work can be seen  here  and here. According to Dawn Levesque in the article, Artists of the Civil Rights Movement: A Retrospective, The Brooklyn Museum curator, Dr. Teresa Carbone, was surprised at how much of the exhibits work has been overlooked from well-known studies about the 1960s. When writers chronicle the Civil Rights Movement, they often neglect the political artwork of that period. She says, its the intersection of art and activism.   As stated on the Brooklyn Museum website  about the exhibit: â€Å"The 1960s was a period of dramatic social and cultural upheaval, when artists aligned themselves with the massive campaign to end discrimination and bridged racial borders through creative work and acts of protest. Bringing activism to bear in gestural and geometric abstraction, assemblage, Minimalism, Pop imagery, and photography, these artists produced powerful works informed by the experience of inequality, conflict, and empowerment. In the process, they tested the political viability of their art, and originated subjects that spoke to resistance, self-definition, and blackness.† Faith Ringgold and the American People, Black Light Series Faith Ringgold  (b. 1930), included in the exhibit,  is a particularly inspirational American artist, author, and teacher who was pivotal to the Civil Rights Movement and is known primarily for her narrative quilts of the late 1970s. However, before that, in the 1960s, she did a series of important but less well-known paintings exploring race, gender, and class in her American People series (1962-1967) and Black Light series (1967-1969). The  National Museum of Women in the Arts  exhibited 49 of Ringgolds Civil Rights paintings in 2013 in a show called  America People, Black Light: Faith Ringgolds Paintings of the 1960s. These works can be seen  here. Throughout her career Faith Ringgold has used her art to express her opinions on racism and gender inequality, creating powerful works that have helped bring awareness of racial and gender inequality to many, both young and old. She has written a number of childrens books, including the award-winning beautifully illustrated  Tar Beach. You can see more of Ringgolds childrens books  here. See videos of Faith Ringgold on MAKERS, the largest video collection of womens stories, speaking about her art and activism. Norman Rockwell and Civil Rights Even Norman Rockwell,  the well-known painter of idyllic American scenes, painted a series of Civil Rights Paintings and was included in the Brooklyn exhibit. As Angelo Lopez writes in her article,  Norman Rockwell and  the Civil Rights Paintings, Rockwell was influenced by close friends and family to paint some of the problems of American society rather than merely the wholesome sweet scenes he had been doing for the Saturday Evening Post.   When Rockwell began working for Look Magazine he was able to do scenes expressing his views on social justice. One of the most famous was The Problem We All Live With, which shows the drama of school integration.   Arts of the Civil Rights Movement at the Smithsonian Institution Other artists and visual voices for the Civil Rights Movement can be seen through a collection of art from the Smithsonian Institution. The program, Oh Freedom!  Teaching African American Civil Rights Through American Art at the Smithsonian, teaches the history of the Civil Rights movement and  the struggles for racial equality beyond the 1960s through the powerful images that artists created. The website is an excellent resource for teachers, with descriptions of the artwork along with its meaning and historical context, and a variety of lesson  plans to use in the classroom.  Ã‚   Teaching students about the Civil Rights Movement is as important today as ever, and expressing political views through art remains a powerful tool in the struggle for equality and social justice.

Tuesday, November 5, 2019

The Stick-Built House (In Situ)

The Stick-Built House (In Situ) A stick-built home is a wooden framed house constructed on a building site piece by piece (or stick by stick). It describes the process or how a home is built. Manufactured, modular, and prefabricated homes are not classified as stick-built, because they are made mostly in the factory, transported to the site, and then assembled. A custom home and a home made according to stock building plans may both be stick-built, provided that they are constructed board-by-board on the land where they will remain. Stick-built describes the construction method and not the design. Other names for stick-built homes include site built, hard construction, and in situ. What Is In Situ? In situ is Latin for in place or in position. It can be pronounced a number of ways, including  in-SIT-oo, in-SITCH-oo, and most correctly in-SEYE-too. Because commercial architecture is not generally made out of sticks of wood, the Latin in situ is often used to describe a process of building commercial properties or, more often, producing construction materials on site. For example, in situ concrete means cast-in-place concrete. That is, the concrete is molded and cured (i.e., cast) on the construction site, as opposed to pre-cast concrete (e.g., columns or beams made in a factory and transported to the construction site). One of the green methods used for the London 2012 summer Olympic Games was to provide a batching plant onsite, a one-source supplier of low-carbon concrete for all of the builders of Olympic Park. Concrete was mixed and poured in situ. In situ construction methods are thought to be more environmentally friendly. The main reason behind this belief is reducing the harmful effects of transporting beam after beam and pier after pier. Pros and Cons of Stick-Built Homes A common perception is that stick-built homes are better constructed, last longer, and have a better resale value than prefabricated or modular homes. This perception may or may not be true. Comparisons depend on the quality of the manufactured product versus the workmanship of a builder or carpenter. The major advantage for the home builder is in control. The contractor is in command of the materials and how they are assembled. Likewise, home owners also have certain administrative rights as they can oversee the piece-by-piece construction of their investment when its built in situ. Disadvantages: Common perceptions against stick-built homes involve time and money - that is, stick-built homes take more time to build and they cost more than house pieces built off-site and simply assembled onsite. Competitors also claim that continuous construction traffic to and from the building site makes the stick-built process less than a green building environment. These perceptions may or may not be true. Pushback From Prefabricators Stick-building is a traditional method being challenged by the marketers of modular and prefabricated methods. American Custom Builders, an independent modular home builder in Defiance, Ohio, describes why a system of prefabrication is better than stick built for these reasons: Stick built home have no controlled environment like a factory does - building outdoors in humidity and water can damage wood and cause delays. They say: A stick builder cannot control the weather....Our homes are all built indoors under a temperature controlled environment.Frame carpenters can take short-cuts youll never know about. They say: With An All American Home they use jigs to make sure the walls are straight and square.Stick-built homes take three times longer to build than prefabricated homes. They say: When the house is delivered, we will have it up in aprox. 9 hours.Homes built off-site are less expensive. They say: Will match our prices against his, any day! In Situ Architecture In situ architecture is a structure designed for a particular place, a specific environment, and a known site. Stick-built houses may be constructed onsite, but that doesnt mean that the building was designed architecturally for that land. Portland, Oregon architect Jeff Stern seeks to create architecture that is site specific....to capture the experience of a particular place; how the sunlight falls, and the rise and fall of the land....maintain and create strong views, maximize daylight and natural ventilation, and generally create a place better than when we began. The name of his architectural firm is In Situ Architecture. Resources and Further Reading BOCA Built, American Custom Builders, americancustombuilder.com/bocabuilt.htm [accessed September 8, 2015]About In Situ Architecture, insituarchitecture.net/about/ [accessed September 8, 2015]

Sunday, November 3, 2019

Starting a Business Online, Part 2 Term Paper Example | Topics and Well Written Essays - 1000 words

Starting a Business Online, Part 2 - Term Paper Example Selling the company’s domain is like selling what you have worked for years to build the business and letting your customer’s trust be put unto other’s hands. What if the new user of the domain will use the name for fraud or malicious intent? What will happen to your business and your credibility? What will happen to your customers? These are just few of the questions to ask on whether the domain should be sold or not. But for me, I value our efforts for years, thus I will not sell our domain. .   Functions of E-commerce Softwares: Catalog Display, Shopping Cart, Transaction Processing It is important to provide a catalog display in e-Commerce software. A catalog includes a display or list of goods and services available in the business. In a small local clothing store, the most common catalog service used is the static catalog (Electronic Software, n.d.). In a static catalog, it uses a HTML format to create a simple list appearing on a web page (Electronic Sof tware, n.d.). This software is very important especially for a small online store because it serves as the frontliner of the business. The only way for the customer to be able to know your offered goods and services is to check your web page. It is the most convenient way to offer your products. The customers need not send you email or contact you for questions regarding your business. Shopping cart software makes it convenient for customers to shop in your online business because it eliminates filling out online forms for the products or services that the customers wanted to purchase in your online store. Today, this software also called shopping bag or shopping basket keeps track of the selected products purchased by the customer wherein they can view their shopping list and they can add or delete items on the list (Electronic Software, n.d.). By simply clicking on the item, all the necessary details such a sthe price, the product code and quantity are stored in the cart. Another important software in electronic commerce is the transaction processing. This occurs when a customer clicks the checkout button, the software performs all the necessary calculations such as discounts, tax and shipping cost (Electronic Software, n.d.). Both the customer and seller’s web server switch into a secure state of communication (Electronic Software, n.d.). This is a very important and complex software where it needs update every now and then especially on taxes and shipping computations. But on the part of the customer, this serves convenience, efficiency and credibility which are very necessary to win online customers. Website Usability It is important that the store has an efficient web presence. Store website generates traffic and can help the business because it can become a large source of company or business profits. However, it is important to make an effective presence on the web because there are cases that even if there are a lot of website visitors, you can still miss out many potential buyers that may have not seen your webpage (Improving, n.d.). In order to have an effective usability, the website must be improved. First, it must be kept professional since it is the face or image of your company or business. This means the website must create a strong image by choosing 2-3 complementary colors as color scheme all over the website (Improving, n.d.). It is also recommended to use the company or business color as the main color of the website. It is therefore important that the

Friday, November 1, 2019

Improving Process Assignment Example | Topics and Well Written Essays - 2000 words

Improving Process - Assignment Example According to the report  the statistical representation of Six Sigma describes quantitatively how a process is performing. To achieve Six Sigma, a process must not produce more than 3.4 defects per million opportunities. A Six Sigma defect is defined as anything outside of customer specifications. A Six Sigma opportunity is then the total quantity of chances for a defect. Process sigma can easily be calculated using a Six Sigma calculator.This study highlights that Six Sigma process improvement methodology provides a strong quantitative on process improvements which includes figures for budgets for the process improvement, expected & actual results / ROI of the process improvement project and data based statistical analysis of information which provides a very strong impact in terms of business benefits and value provided. This is a structured process improvement methodology which can be applied to any process or multiple processes at a time to identify improvement opportunities an d implement them in a controlled manner. The tools and techniques defined in Six Sigma Methodology are very comprehensive as well as general purpose and greatly assist in ensuring that all the key aspects of the problem are appropriately analyzed and considered before suggesting a process improvement solution. Stringent gateways or exit criteria for each phase of the Six Sigma Methodology ensure that all the steps are correctly performed and are adequately justified.... Benefits of Six Sigma Methodology for the Banking Process Improvement Project Six Sigma process improvement methodology provides a strong quantitative on process improvements which includes figures for budgets for the process improvement, expected & actual results / ROI of the process improvement project and data based statistical analysis of information which provides a very strong impact in terms of business benefits and value provided. This is a structured process improvement methodology which can be applied to any process or multiple processes at a time to identify improvement opportunities and implement them in a controlled manner. The tools and techniques defined in Six Sigma Methodology are very comprehensive as well as general purpose and greatly assist in ensuring that all the key aspects of the problem are appropriately analyzed and considered before suggesting a process improvement solution. Stringent gateways or exit criteria for each phase of the Six Sigma Methodology ensure that all the steps are correctly performed and are adequately justified. Applying Six Sigma Tools to Banking Process Improvement In case of the banking process improvements scenario, there are two process improvement opportunities for which Six Sigma DMAIC methodology can be applied - Project 1 - To reduce major incidents in banking transactions Project 2 - To improve the customer satisfaction for better service levels In both these cases, following the Six Sigma terminologies we have to define what is an "Opportunity" and "Defect" in each case. Accordingly - Opportunity 1 - Banking Transaction and Defect 1 - Major Incident Opportunity 2 - Customer Service Level and Defect 2 - Service Level For each project, in the "Define" phase, we have to specify the following